Guiding Principles
How do we want to work with Knowledge ?
Individual and Company Value
The Purpose of Knowledge Sharing is making the life easier for each individual. And it is also seen as a valuable Asset of the Company, worth to develop and protect. Therefore, we need need the support from the Management.
Strategy over Technology
We want to create a strategy first and then select the best possible solution
Work produces Knowledge
Every program, project, process and initiative generates knowledge. Sharing this is a part of everyone’s everyday work
Quick and Simple Sharing
It must be super simple to quickly share the Knowledge. Complete documentation as well as short descriptions, Q&A, HowTos, Ideas etc. We will automate the contribution process as much as possible and minimize manual input
Leverage existing Knowledge
Apart from creating new knowledge, we harness what we have (a lot). For each type of source we will find the best way how to include the relevant pieces into TKC
Searchable
“Findability” is a critical. We can discover and identify relevant topics quickly
Fearless
Communicating knowledge opens individuals to criticism. It’s common for individuals to hold back their best ideas for fear of being criticized. High quality knowledge doesn’t hold back unconventional ideas.
Improve or Remove
Obsolete Knowledge loses its value. Knowledge Sharing is a process of continual improvement
Motivation
is a driving factor for Knowledge Sharing. Contributors and High Performers will be recognized and incentivised
Teamwork
We are open to ideas and new ways of working. We will discuss and decide together, based on experience and lessons learnt
What makes Information a top Quality Knowledge ?
Accessible
Knowledge isn’t fit for purpose when it’s hiding under a rock. High quality knowledge is accessible to a wide audience.
Available
24×7 website, no permission issues or device restrictions
Fast
performant website with quick navigation
Integrated
into our organization, processes, initiatives and conversations
Reliable
Highly trusted
Wise
Holding valuable insight
Fresh
New, updated or remixed. Relevant to our business
Connected
Highly connected to other knowledge, e.g. links in a website
Searchable
can be discovered with search tools
Secure
Privacy and Confidentiality is ensured
Maintainable
Knowledge that’s easy to maintain
Retained
for as long as it’s useful
Assessed
by peers and the community
Continuously improved
by the owners, driven by expiration of the material