How do we want to work with Knowledge ?

Individual and Company Value

The Purpose of Knowledge Sharing is making the life easier for each individual. And it is also seen as a valuable Asset of the Company, worth to develop and protect. Therefore, we need need the support from the Management.

Strategy over Technology

We want to create a strategy first and then select the best possible solution

Work produces Knowledge

Every program, project, process and initiative generates knowledge. Sharing this is a part of everyone’s everyday work

Quick and Simple Sharing

It must be super simple to quickly share the Knowledge. Complete documentation as well as short descriptions, Q&A, HowTos, Ideas etc. We will automate the contribution process as much as possible and minimize manual input

Leverage existing Knowledge

Apart from creating new knowledge, we harness what we have (a lot). For each type of source we will find the best way how to include the relevant pieces into TKC

Searchable

“Findability” is a critical. We can discover and identify relevant topics quickly

Fearless

Communicating knowledge opens individuals to criticism. It’s common for individuals to hold back their best ideas for fear of being criticized. High quality knowledge doesn’t hold back unconventional ideas.

Improve or Remove

Obsolete Knowledge loses its value. Knowledge Sharing is a process of continual improvement

Motivation

is a driving factor for Knowledge Sharing. Contributors and High Performers will be recognized and incentivised

Teamwork

We are open to ideas and new ways of working. We will discuss and decide together, based on experience and lessons learnt

What makes Information a top Quality Knowledge ?

Accessible

Knowledge isn’t fit for purpose when it’s hiding under a rock. High quality knowledge is accessible to a wide audience.

Available

24×7 website, no permission issues or device restrictions

Fast

performant website with quick navigation

Integrated

into our organization, processes, initiatives and conversations

Reliable

Highly trusted

Wise

Holding valuable insight

Fresh

New, updated or remixed. Relevant to our business

Connected

Highly connected to other knowledge, e.g. links in a website

Searchable

can be discovered with search tools

Secure

Privacy and Confidentiality is ensured

Maintainable

Knowledge that’s easy to maintain

Retained

for as long as it’s useful

Assessed

by peers and the community

Continuously improved

by the owners, driven by expiration of the material