The content shared on TKC is created by individuals from diverse backgrounds and experiences. While we strive to maintain a high standard of accuracy and relevance, it’s essential to recognize that the knowledge shared is based on personal perspectives and interpretations.

There is no guarantee that the information provided is absolutely correct or applicable in every situation. Technology, regulations, and best practices evolve, and what may have been accurate at the time of publication might become outdated.

Users are encouraged to exercise their judgment and critically evaluate the information provided. It is the responsibility of each user to adapt the shared knowledge to their specific circumstances, industry standards, and local regulations.

We are committed to maintaining the quality and relevance of the content on TKC. Users are encouraged to provide feedback, report inaccuracies, and actively participate in making this platform a valuable resource for everyone.

By using TKC, users acknowledge and accept that the shared content is not infallible and should be used as a reference rather than a sole source of information. 

We appreciate your understanding and commitment to creating a dynamic and evolving knowledge-sharing community.

• Use polite and respectful language when interacting with other users. Avoid personal attacks, derogatory language, or any form of harassment.
• Encourage constructive and respectful discussions, even when you disagree with someone’s perspective.

• Do not share any sensitive information about clients, colleagues, or any individuals without their explicit consent.
• Protect your own privacy and avoid sharing personal information such as contact details, home addresses, or financial information.

• Ensure that the knowledge you share is original or properly attributed to the source.
• Give credit to the authors, creators, or sources of knowledge when applicable.

• Share accurate and well-researched information. Verify facts before posting.
• If you identify errors or inaccuracies in a Knowledge Card, approach the issue with constructive feedback and sources for improvement.

• Refrain from sharing content that is offensive, hateful, discriminatory, or promotes violence.
• Do not post content that violates any laws or regulations, including copyrighted material without permission.

• Respect copyright laws and always attribute copyrighted material to its source.
• Seek proper permissions when sharing copyrighted content and provide appropriate citations.

• Content that violates these guidelines will be subject to moderation.
• Report any content that you believe violates our policy to ensure a safe and inclusive community.

• Engage in discussions with an open and inquisitive mind.
• Encourage meaningful and relevant contributions in the comment sections of blog posts.

• Maintain a professional tone and demeanor, particularly if your knowledge sharing relates to your field of expertise.

• Be open to diverse perspectives and respect cultural, gender, and ideological differences.
• Encourage and welcome individuals from all backgrounds to participate in discussions.

Partner Engagement

External partners must adhere to the same community guidelines and knowledge-sharing policy as internal Temenos users. This includes maintaining a respectful and professional tone, respecting privacy, and avoiding offensive or harmful content.

Partners should primarily contribute to knowledge sharing and discussions in a non-promotional manner. While they can reference their products or services when relevant, they should not engage in overt advertising or spamming.


Collaboration Among Competing Partners

We understand that our partner network comprises both collaborators and competitors in the field. While it’s natural to have reservations about sharing knowledge in the presence of competitors, we believe that collective knowledge sharing can benefit everyone involved. Here are some key points to consider:

 

• Shared Learning: By participating in knowledge sharing alongside your competitors, you have the opportunity to gain insights, ideas, and strategies that you might not have encountered otherwise. It’s a chance to learn and adapt based on the best practices and innovations from the industry.
• Collective Growth: The success of the entire partner network can lead to mutual growth. As the community collectively enhances its knowledge and skills, it can elevate the reputation of all partners, creating a more competitive and valuable ecosystem.
• Balanced Sharing: While open sharing is encouraged, we respect the need to protect your unique strategies and intellectual property. You can choose the level of detail to share, ensuring a balance between contributing to the community and safeguarding your competitive edge.
• Collaborative Opportunities: Sharing knowledge can lead to potential collaborations and business opportunities within the network. It can open doors to partnerships, co-development, or joint ventures that may not have been possible in isolation.

We encourage our partner network to view the presence of competitors as an opportunity for collective growth, innovation, and collaboration. Your contributions can help shape the knowledge-sharing environment and create a thriving community. By sharing your expertise, you contribute to the overall success of the platform and your own business objectives.

Remember that it’s possible to share knowledge while protecting sensitive or proprietary information, striking a balance that benefits both the community and your individual competitive interests.

Please read the Partner Terms of Use

How do we want to work with Knowledge ?

Individual and Company Value
The Purpose of Knowledge Sharing is making the life easier for each individual. And it is also seen as a valuable Asset of the Company, worth to develop and protect. Therefore, we need need the support from the Management.

Strategy over Technology
We want to create a strategy first and then select the best possible solution

Work produces Knowledge
Every program, project, process and initiative generates knowledge. Sharing this is a part of everyone’s everyday work

Quick and Simple Sharing
It must be super simple to quickly share the Knowledge. Complete documentation as well as short descriptions, Q&A, HowTos, Ideas etc. We will automate the contribution process as much as possible and minimize manual input


Leverage existing Knowledge
Apart from creating new knowledge, we harness what we have (a lot). For each type of source we will find the best way how to include the relevant pieces into TKC

Searchable
“Findability” is a critical. We can discover and identify relevant topics quickly

Fearless
Communicating knowledge opens individuals to criticism. It’s common for individuals to hold back their best ideas for fear of being criticized. High quality knowledge doesn’t hold back unconventional ideas.

Improve or Remove
Obsolete Knowledge loses its value. Knowledge Sharing is a process of continual improvement

Motivation
is a driving factor for Knowledge Sharing. Contributors and High Performers will be recognized and incentivised

Teamwork
We are open to ideas and new ways of working. We will discuss and decide together, based on experience and lessons learnt

What turns Information into Top Quality Knowledge ?

Accessible: Knowledge isn’t fit for purpose when it’s hiding under a rock. High quality knowledge is accessible to a wide audience.
Available: 24×7 website, no permission issues or device restrictions
Fast: Performant website with quick navigation
Integrated into our organization, processes, initiatives and conversations
Reliable: Highly trusted
Wise: Holding valuable insight
Fresh: New, updated or remixed. Relevant to our business
Connected: Highly connected to other knowledge, e.g. links in a website
Searchable: can be discovered with search tools
Maintainable: Knowledge that’s easy to maintain
Retained for as long as it’s useful
Assessed by peers and the community
Continuously improved by the owners, driven by expiration of the material